Return Policy for Intertronix Labels

At Intertronix, we want you to love your labels! That's why we've designed a flexible return policy for standard products to make it easy to shop with confidence.

However, custom items are non-returnable. Please review your order details carefully before finalizing custom orders.

This policy applies to all purchases made through our website or authorized channels. All returns must be initiated within the timeframe specified below. We reserve the right to update this policy at any time.

Eligible Items for Return

  • Standard (Non-Custom) Labels: You may return unused, unopened, and undamaged standard labels for a full refund or exchange.
  • Non-Returnable Items:
    • Custom-designed or personalized labels (e.g., those with specific artwork, text, or specifications provided by you).
    • Opened or used labels (once adhesive is applied or labels are printed/altered).

Return Timeframe

  • Returns must be postmarked within 30 days from the date of delivery.
  • Late returns may be considered on a case-by-case basis at our discretion, but no guarantees are made.

Restocking Fees

To ensure fairness and cover processing costs, the following fees apply:

  • Orders under $500: No restocking fee.
  • Orders over $500: A 30% restocking fee will be deducted from the refund amount (calculated on the subtotal before taxes and shipping).

Condition of Returned Items

  • Items must be returned in their original packaging, with all tags/labels intact.
  • We inspect all returns upon receipt. If the item is damaged, used, or missing components, it may be rejected, and you may receive a partial refund or store credit only.

Return Process

  1. Contact Us: Email us at [email protected] with your order number, reason for return, and photos if applicable.
  2. Receive Authorization: Once authorized, we'll issue a written authorization for your return.
  3. Ship Back: Pack the item securely and ship it to 2526 Catamaran Way, Chula Vista, CA 91914.
  4. You are responsible for the return shipping costs.
  5. Receive Refund: Once processed (typically 7-10 business days after we receive the item), refunds will be issued to your original payment method.

Shipping

  • Original Shipping: Non-refundable. You are responsible for the initial shipping costs.
  • Return Shipping: You are responsible for the return shipping costs.
  • Damaged or Defective Items: We'll cover round-trip shipping if the issue is our fault (e.g., manufacturing defect). Contact us immediately for a pre-paid label.

Refunds and Exchanges

  • Refunds: Processed within 7-10 business days of receiving and inspecting the return. Expect 3-5 additional days for your bank to reflect the credit.
  • Exchanges: Available for the same item in a different size/color (if applicable) at no extra cost, subject to stock availability.
  • Partial Refunds: Issued for damaged returns or if restocking fees apply.
  • Store Credit: Offered as an alternative to refunds, valid for 1 year from issuance.

Exceptions and Special Cases

  • Damaged/Defective Items: Report within 7 days of delivery for a full refund or replacement — no restocking fee.
  • Wrong Item Shipped: Full refund or replacement, with free shipping both ways.
  • Force Majeure: Returns delayed by events beyond our control (e.g., natural disasters) may be extended.

If you have questions, reach out to our support team at [email protected] or 866.980.9525. We're here to help make it right!

Last Updated: July 2026

This policy is governed by the laws of California, USA.